Faq

Do you have any further questions on our Family Hotel?

Discover all answers. And for any further information feel free to contact us.

Which are the check-in and check-out times?

You can check in from 11 a.m. and the room will be allocated from 2.30 p.m.
Luggage storage is available free of charge.
Check-out is by 10 a.m.

What does the All-inclusive Service include?

Our All-inclusive is different! A carefree all-inclusive holiday!

 

  • Entertainment all day, every day
  • Soft drinks h24
  • Unlimited non-alcoholic drinks and coffee after meals
  • Kid's Space
  • Ferrypark, the outdoor playground with inflatables
  • Mom's kitchen with Puppy Area
  • Outdoor pool ideal for adults and children
  • Pizzeria in the hotel

What does the Super All-inclusive Service include?

For a holiday without limits, forget about timetables and extra costs, everything is already included, all day!

 

  • Open bar always included (wine, beer, coffee, spritz)
  • Snack area daily with hot dogs, pizzas, hamburgers, and fries from 4:00 PM to 6:00 PM
  • Non-stop ice cream for kids
  • Slushies always available for a refreshing treat
  • Pediatrician available daily at scheduled times
  • courtesy service for consultations, active from June 15 to September 4, Monday through Friday
  • A motorboat trip included for the whole family
  • Sea view and pool view are available at no extra charge when booking family rooms (limited availability).
  • Hotel parking included

 

What are the family- and child-friendly facilities at the hotel?

For your family holiday at the Family Hotel Madison a Cattolica 3 stars you only have to think about relaxing!

 

  • Children in room with parents they do not pay up to 18 years
  • All Inclusive with unlimited soft drinks h24 from our dispensers (water, juices and fizzy drinks) plus unlimited local wine and bottled beer with meals!
  • Various room types and family rooms of different sizes, with all amenities for kids and guys of all ages
  • FerryLand, 4 areas reserved for children and differentiated on the basis of age:
  • Puppy area a playing area with soft and safe games and a 24-hour open kitchen area set up and provided with all equipment for the preparation, cooking and storage of children’s food.
  • Mini - FerryLand with games for children aged 4 to 10, Baby Ferryland for children aged 2 to 4 with soft, safe games and accompanied by an adult.
  • Mini Club (4 to 8 years), Junior Club (9 to 12 years), and Teen Club (13 to 18 years) offer all-day entertainment and our mascot, Ferry, who will be with them throughout their holiday.

 

Which are the breakfast, lunch and dinner times?

Meals are served at the following times:
Breakfast from 7:30 am to 9:30 am Lunch from 12:30 pm to 2:00 pm

Dinner from 7:30 pm to 9:00 pm

During peak periods, two sittings may be arranged. The assignment will be at the hotel's discretion for optimal organization, but these can be changed on-site, subject to availability.

The Puppy Area is 24-hour open with all necessary for the preparation, cooking and storage of the kids’ meals.

Is the paediatric care available?

Paediatric care is available upon request and is subject to a surcharge.

Is the swimming pool also suitable for children?

The swimming pool at the hotel, is ideal for young and old, with an area reserved only for kids.

Where can I park the car?

  • A covered garage in the hotel or outdoor parking spaces in the courtyard cost €13/night. Reservations must be made by March 30th. After that date, availability will be checked upon arrival.
  • An outdoor parking lot with a partner, located approximately 2.5 km away, costs €10/day (daylight saving time). This parking lot is served by a scheduled shuttle service, generally from 8:00 AM to 11:00 PM during the summer months. Reservations are not required. Once these spaces are sold out, the partner parking lot will decide whether to divert your car to another parking lot, also served by a shuttle.
  • There are also free parking spaces nearby, but since it's a tourist town, it's not easy to find them.

Are pets allowed?

We welcome four-legged friends - NOT on the beach

Out of respect for other guests and for general hygiene rules, owners must ensure compliance with the rules below.

ON THE BEACH: Our beaches do not accept four-legged friends, so they cannot be brought to the beach with you.

IN THE HOTEL: Four-legged friends may use the common areas and may stay by the pool, provided they comply with all necessary hygiene rules. Four-legged friends may access the restaurant only if terrace tables are available. An exception will be made on the day of arrival, when rooms may not yet be assigned before lunch, and they may be allowed in the restaurant even if terrace seats are not available.

 

  • Pets are welcome at our hotel, with prior notification.
  • The pet stay fee is €50.00, which includes a more thorough cleaning of the room using adequate detergents and sanitizers.
  • Small, medium, and large dogs are permitted (for large dogs, please contact reception for more details).
  • Pets must be kept on a leash in the hotel's common areas.
  • A maximum of two pets are permitted in each room.
  • Guests must be adequately equipped for their pet's well-being, including carriers and travel kennels.
  • Guests must inquire at reception about the designated area for their pet's toileting needs (but never in the rooms or common areas).
  • It is absolutely forbidden to allow pets on beds, armchairs, chairs, tables, etc.;
  • Pets must not be left unattended in the rooms unless they are accustomed to it. Dogs barking or cats meowing may disturb other guests. Management reserves the right to remove animals whose behavior disturbs other guests.
  • For your pet's safety and comfort, the housekeeper will not clean your room if your pet is left unattended. If you are not present when the housekeeper is in your room, your pet must be on a leash or caged. Please contact the housekeeper regarding the appropriate time for room cleaning.
  • Pet owners accept and assume full civil and criminal liability for any damage their pets may cause to property or persons.